Polcies

 A credit card must be kept on file to book and hold an appointment. The card will not be charged unless needed to per cancellation policy.

Intake and consent forms are required to recieved services and all information is kept confidential. We will not make any exceptions to this requirement.

Due to being a small business,  text messages are the best way to contact us and fastest, emails as well. Phone calls are not guarenteed to be returned in a timely manner or will be returned by text.

Please be mindful of hours you are contacting. Messages will be responded to during normal business hours within 1-2 business days.

 We require a 24 hour cancelation notice to avoid any cancelation fees. Any cancelations made after the 24 hour window will result in a 50% cancelation fee of all services booked. A no call no show will result in a 75% fee.

Late arrivals are not guarenteed full service time and may be refused service depending on service duration and arrival. Arriving 15 minutes late for a service an hour or more, or 5-10 minutes late for a service less than 30 minutes may result in refusal of service and will be treated as a late cancelation will require a 50% cancelation fee.

If we are the ones who are running late, you will still receive full service time and will receive a discount if we are more than 15 minutes late.

Please do not arrive to your appointment while feeling sick. If you are not feeling well and it is less than 24 hours before appointment, please still reach out. If you arrive to your appointment sick, we reserve the right to refuse service and may result in a 50% cancelation fee.

All cancelation fees are non refundable.

We will make exceptions at our discretion.  

Unopened products can be returned after 14 days for a full refund, returned to original form of payment. Due to health and safety, any opened products (even unused) cannot be returned 

Cancelation fees and services received are non refundable.

Exceptions will be made at our discretion  

 For safety and liability, minors who are not receiving services are not allowed, even if accompanied by an adult. 

A parent or legal guardian are required to sign consent and intake forms for those under the age of 18 before receiving service.

A parent or legal guardian must be present for duration of service for those under the age of 14

Services cannot be performed on those under the age of 12 and a parent or legal guardian may be asked to stay in treatment for those aged 12-14.  

 We are a professional and licensed establishment and will not tolerant any inappropriate behavior including disrespectful and/or dangerous. If we feel you are violating our zero tolerance policy in any way, we reserve the right to stop and/or refuse service and will result in a non refundable 50% late cancelation and you will be banned from Spellbound Skin Studio.  

Please discontinue use of any retinol/retinA product before a wax or facial appointment. You may be unable to receive service, depending what is booked. 

Consult with your doctor before discontinuing any perscriptions.

Please do not shave treatment area for at least 24 hours before appointment, for you comfort

Please discontinue use of lash serums 1 week before lash lift service to ensure optimal results. Some lash serums can cause the lash lift to not take. Consult with your doctor before discontinuing any perscriptions.

Consult your doctor beforehand if you suffer from any medical conditions that may interfer with receiving a service. We may ask for a doctors note.

Please disclose any allergies before receiving service.  

Due to limited space and safety, guests are not allowed in the room during services. Exceptions are made for adults accompanying a minor receiving services.